Privacy Policy

This Privacy Policy governs our management of personal information about you which is collected by us or disclosed to us as a result of:

a) you accessing our website;

b) your purchasing products from us; or

c) you consenting to receiving information (including marketing information) from us.

We are committed to protecting the privacy of personal information which we collect.

What Is Personal Information?
Personal information means information or an opinion about a person from which his or her identity can be determined.

The types of personal information we collect generally comprises name, address, gender, contact details (including phone, fax and e-mail) and any other personal information which is relevant to the products which you are ordering from us or about which you are inquiring.

Collection Of Personal Information
We collect personal information in order to properly and efficiently carry out our functions including:

a) selling our products; and

b) marketing our products, newsletters and events.

We collect personal information by lawful and fair means.

Disclosure Of Personal Information
We may disclose personal information to our employees, contractors and consultants who are assisting us in our business but they are only permitted to use the personal information in assisting us in our business.

There are other situations where we are compelled by law to disclose your personal information. For instance, under certain circumstances we may be compelled to provide your personal information to law enforcement or other government agencies, or the Australian Taxation Office.

Browsing On Our Website
We use Google Analytics to track computers’ access to our website. Part of this tracking involves the sending of “cookies” to computers which access our website and which provides each such computer with a unique identification number. Information which is collected comprises the computer’s browser type, number of visits to our website and the pages viewed, the computer’s internet service provider, the computer’s top level domain name – for example, .com, .gov, .au, .asn -; the computer’s operating system; and your computer’s IP (Internet Protocol) address
You can disable “cookies” on your computer; for further information about this please refer to your internet browser’s instructions.

The information collected using Google Analytics may be used by us for aggregated statistical analysis or systems administration purposes. We will not try to identify users or their browsing activities, except where required by law.

Links To Other Sites
Our website contains links to other sites. We are not responsible for the privacy practices of such third party websites. Please read the privacy policies on those third party websites before providing any information to them.

Searches On Our Website

Search terms that you enter when using our search engine are collected but are not associated with any personal information that we collect.

Access To Your Personal Information
You can access your personal information which is collected by us. This will enable you to find out the nature of the personal information held by us, to correct your personal data if it is inaccurate, or to delete such data (subject to restrictions on such access/alteration of records under the applicable provisions of any applicable law).

You may be charged the reasonable costs incurred in supplying you with access to this information.

In certain circumstances, the law permits us to refuse your request to provide you with access to your personal information. Factors relevant to a refusal include where:

a) access would pose a serious threat to the life or health of any individual;

b) access would have an unreasonable impact on the privacy of others;

c) the request is frivolous or vexatious;

d) the information relates to a commercially sensitive decision making process;

e) access would be unlawful; or

f) access may prejudice enforcement activities, a security function or commercial negotiations

Security Of Your Personal Information
We take reasonable steps to protect the personal information that we hold against loss, and against unauthorised access, use, modification or disclosure.

Changes To This Privacy Policy
Please note that this Privacy Policy may change from time to time. Any revised Privacy Policy will be placed on our website.

More Information
If you have any questions or concerns about your personal information, please contact our Privacy Officer:

a) Email:

b) Phone: +66 819 014 601, +66 641 318 296

c) Postal Address: 10 Greens Road, Dandenong South, Victoria 3175

You can also obtain further information about privacy protection from the Office of the Federal Privacy Commissioner by:

a) calling their Privacy Hotline on 1300-363-992;

b) visiting its website at:; or

c) by writing to: The Federal Privacy Commissioner
GPO Box 5218 Sydney NSW 2001